'Airlines create long queues to delay check-in so that passengers miss flights' - Read Parliament report here - watsupptoday.com
'Airlines create long queues to delay check-in so that passengers miss flights' - Read Parliament report here
Posted 05 Jan 2018 11:36 AM

Agencies
The Parliamentary Standing Committee for Transport on Thursday tabled a report in Rajya Sabha regarding the issues related to improving consumers satisfaction of airlines.

Terror on tarmac: IndiGo staff restrain and throttle passenger at Delhi airport after an argument – WATCH

As per the details available, a majority of the Committee Members opined that the attitude of airlines staff is very condescending, often uncooperative and on many occasions, downright rude.

The members narrated some of the incidents of misbehavior in airlines, especially in IndiGo, to validate their point.

The Committee further took into account the reports of some private airlines creating long queues at the counters to delay the process of check-in so that passengers miss their scheduled flights. This compels them to buy tickets at exorbitant prices to travel on the next available flight.

"An institution like IndiGo has to develop a consumer-friendly approach in dealing with their passengers...IndiGo needs to look inward and find out the reasons for the discourteous attitude and rude and indifferent behaviour of their employees, whether it is their cabin crew or the ground staff," said the report.

Airlines overbook and deny boarding to confirm passengers, added the report.

On October 15, an IndiGo airline passenger was manhandled by the carrier's staff at Delhi airport. The video showing passenger Rajiv Katyal being manhandled by IndiGo's after a verbal altercation had gone viral on the social media.

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