Image Source: NDTV

New Delhi: The Indian Railways on Thursday announced an integrated helpline number "139" for assistance, inquiry and grievances redressal during travel.

The helpline 139 will be available in twelve languages. It will be based on the IVRS (Interactive Voice Response System).

The Indian Railways also informed about the menu of 139 Helpline (IVRS). For security and medical assistance, the passenger has to press 1, which connects immediately to a call center executive.

For inquiry, the passenger has to press 2 and in the sub-menu, information regarding PNR Status, arrival/departure of the train, accommodation, fare inquiry, ticket booking, system ticket cancellation, wake up alarm facility/destination alert, wheel-chair booking, meal booking can be obtained.