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National Consumer Rights Day, 2020

December 24, 2020

Every Year 24th December is observed as National Consumer Day with a specific theme in India. On this day the Consumer Protection Act, 1986 had received the assent of the President. The enactment of this Act is considered as a historic milestone in the consumer movement in the country.

This day provides an opportunity for individuals to highlight the importance of the consumer movement and the need to make every consumer more aware of their rights and responsibilities.

The Consumer Protection Act 2019 is in to force from 20th July 2020.

The Act will empower consumers and help them in protecting their rights through its various notified rules and provisions like Consumer Protection Councils, Consumer Disputes Redressal Commissions, Mediation, Product Liability and Punishment for manufacture or sale of products containing adulterant / spurious goods.

Under this act every e-commerce entity is required to provide information relating to return, refund, exchange, warranty and guarantee, delivery and shipment, modes of payment, grievance redressal mechanism, payment methods, security of payment methods, charge back options etc including country of origin which are necessary for enabling the consumer to make an informed decision at the pre-purchase stage on its platform. Also, the e-commerce platforms have to acknowledge the receipt of any consumer complaint within forty eight hours and redress the complaint within one month from the date of receipt under this Act.